Our Patient Promise: Quality Care with Clear Guidelines

At capella Clinic, your comfort and satisfaction are our top priorities. While we strive to create a welcoming environment for all, we must maintain mutual respect for everyone’s safety and well-being.

Zero Tolerance Policy & Patient Guidelines

Our Commitment to a Safe Environment

While we strive to provide exceptional care to all patients, we maintain a zero-tolerance policy for:

✖ Verbal abuse, threats, or harassment

✖ Discriminatory language/behavior

✖ Physical aggression

✖ Non-compliance with medical advice

We reserve the right to:

• Immediately terminate treatment
• Refuse future services
• Involve authorities if needed

Appointments:

• To ensure the best experience for all our patients:
•  Schedule appointments by phone or live chat
• Please notify us at least 24 hours in advance for cancellations/rescheduling
•  Arrive 10-15 minutes early to complete paperwork
•  Late arrivals (more than 10 minutes) may need to be rescheduled

Questions & Concerns

Ask us anything – treatment details, costs, or aftercare

Voice concerns before your procedure – we’re here to help!

Financial Policy:

We want to make your treatment accessible and affordable:

•  Accepted Insurance Plans: [List specific providers]
•  Required Documentation: Please bring your insurance card and photo ID
• Payment Options: We accept [list all payment methods – credit/debit cards, cash, etc.]
• Financing: Ask about our flexible payment plans for qualifying procedures
•  Cost Transparency: All fees will be clearly explained before treatment

Treatment Policy:

Your safety and successful outcomes are our top priority:

•  Full Disclosure: Please share your complete medical history, including:

• Previous surgeries/procedures
• Current medications (prescription and OTC)
• All known allergies
• Any chronic health conditions

•  Consent Process:

• Detailed explanation of your procedure
• Opportunity to ask questions
• Signed consent form required before treatment

•  Preparation Guidelines:

• Follow all pre-treatment instructions
• Arrange for transportation if needed
• Wear comfortable clothing

Strict Confidentiality Assurance

We protect your personal health information with the highest standards:

HIPAA/GDPR compliant secure record-keeping

Information is never shared unless:

✓ Required by law

✓ You provide written authorization

Secure digital systems with encryption

“Your secrets are safe with us – we treat your privacy as seriously as we do your care.”

Photo Consent Policy

For better treatment tracking and results documentation:

• Optional before/after photos (never mandatory)
•  Used only for:

Your medical records

Clinic training (de-identified)

Marketing only with your signed release

•  You can revoke consent anytime in writing

Example Release Form:

“☐ I consent to use of my photos for educational/marketing purposes

☐ I do NOT permit use of my photos outside my medical file”

Book a Free Consultation

Wanna check out what we’re all about? Swing by our website, call us to snag a free appointment, or hop into our live chat if you’re feeling that instead. Our team’s always online, ready to tackle your questions and get you sorted!