At Capella Clinic, we implement enterprise-grade security measures to safeguard your personal information in full compliance with Pakistan data protection regulations.

Our Privacy Policy:

  •  Details our strict data collection and handling practices
  •  Explains how we protect your sensitive information
  • Complies with Pakistan Healthcare City regulations
  • Adheres to international healthcare privacy standards

Data Collection & Privacy Practices

What We Collect & Why

To provide secure, personalized care, we collect:

Personal Information

Examples: Name, email, phone number, medical history

Purpose: Appointment booking, treatment customization

Technical Data

Includes: IP address, browser type, device information

Purpose: Website security, fraud prevention

Cookies

Function: Remember login preferences, analyze site traffic

Note: Disabling cookies may limit website features

Location Data

Used For: Clinic directions, localized service information

How We Protect Your Data

✔ Encrypted storage (AES-256 standards)

✔ Regular security audits

✔ Strict access controls (only authorized medical staff)

How We Use Your Information

When you interact with our website, we process the collected data to:

Essential Functions

Service Delivery

Respond to your inquiries & appointment requests

Provide personalized treatment information

Website Optimization

Improve navigation and loading speeds

Resolve technical issues promptly

Patient Experience Enhancements

Communication

Send important clinic updates (if subscribed)

Address feedback or complaints efficiently

Service Development

Analyze usage patterns to enhance features

Develop new services based on patient needs

Marketing Communications

Notify about promotions/offers only with your consent

You may unsubscribe anytime via [email/link]

Marketing Communications & Your Choices

1. Promotional Updates

When registering for our services:

We collect only the necessary contact details (email/phone)

Used exclusively to inform you about:

✓ Special treatment offers

✓ Seasonal promotions

✓ Clinic events

Easy opt-out is available in every message

2. Email Newsletters

For subscribers:

Collected information:

  • Name
  • Email address
  • Treatment interests (optional)

Strictly used for:

✓ Educational content

✓ Exclusive member offers

Surveys & Feedback

Your Voice Matters

We may invite you to participate in surveys to:

✓ Improve service quality

✓ Enhance patient experience

✓ Develop new treatments

All feedback is:

✔ Anonymized before analysis (unless you choose otherwise)

✔ Reviewed by our management team

✔ Used to train staff and upgrade facilities

Note: Published reviews will only display your first name and last initial.

Data Sharing Policy

  • When & Why We Share Information
  • We only disclose your data when legally required to:
  • Government health authorities
  • Licensed medical partners (for referrals)
  • Legal entities with valid court orders
  • Our Security Measures:
  • All data transfers are encrypted
  • Strict confidentiality agreements with third parties
  • Regular compliance audits

Your Rights & Additional Services

Legal Compliance

  • Capella Clinic strictly adheres to:
  • International HIPAA standards for medical data
  • GDPR principles for EU patients

We regularly audit our systems to ensure full compliance with evolving regulations.

Referral Program

Help loved ones experience our care:

Refer friends/family and both receive benefits

All referred patients get:

✓ Priority scheduling

✓ Complimentary consultation

Your personal referral code: [UniqueID]

 

You may:

✔ Choose to remain anonymous

✔ Request post-publication edits

✔ Withdraw consent anytime

Data Management

Control your information:

Access: Request your records anytime

Correct: Update inaccuracies within 48 hours

Delete: Initiate data erasure (where applicable)

Minors Policy (Under 18)

Capella Clinic does not:

✖ Provide treatments to minors without parental/guardian consent

✖ Knowingly collect personal data from underage visitors

✖ Display marketing content targeting children

Note: Policy updates are posted quarterly – please review our [Policy Updates] page.

Your Data Protection Rights

  • As a valued patient at Capella Clinic, you have the right to:
  • Withdraw consent at any time for ongoing data processing
  • Request copies of all personal data we maintain about you
  • Correct/update any inaccurate or incomplete information
  • Request deletion of non-essential personal records
  • Data portability – receive your information in a transferable format
  • Object to the processing of your data for specific uses
  • Lodge complaints with the Pakistan data protection authorities

If you want to know more about us, feel free to contact us. Our email address and contact number are mentioned on our website.